Terms of service

Last updated 13 August 2026.

1. Who we are

This website is operated by Kanna Extract Co. ("we", "us", "our"), 1 E Liberty St, Ste 600, Reno, NV 89501, United States.

By using this site or placing an order, you agree to these Terms of Service. If you do not agree to them, do not use the site.

2. Changes to these terms

We may change these terms at any time by posting a new version on this page. The version in effect when you place an order governs that order.

3. Who can buy from us

You must be at least 18 years old to buy from us. By ordering you confirm that you are.

We ship within the United States only.

Our products are sold for personal use. You may not buy from this site to resell. Wholesale and bulk purchasing runs through a separate agreement — see our Bulk + Wholesale page.

4. What we sell

We sell dietary supplements made from Sceletium tortuosum. Nothing on this site is medical advice, and nothing on it is intended to diagnose, treat, cure or prevent any disease.

We cannot advise you on whether to use kanna, on how it interacts with medication you take, or on any condition you have. Those questions are for a healthcare provider.

Individual response varies. We do not promise any particular result.

5. Health notice and assumption of risk

Kanna is serotonergic. Combining serotonergic substances carries a real risk, including serotonin syndrome, which can be a medical emergency.

Talk to your prescriber before using kanna if you take any of the following: SSRIs, SNRIs, MAO inhibitors, tricyclic antidepressants, lithium, triptans, tramadol, dextromethorphan, St. John's Wort, or 5-HTP. The same applies to any other prescription medication or supplement that acts on serotonin.

Do not use our products if you are pregnant or nursing, or if you are under 18.

Do not drive or operate machinery until you know how a product affects you.

Stop using the product and seek medical care if you have an adverse reaction.

You are responsible for deciding whether to use these products, and you accept the risks of doing so.

6. Orders

Your order is an offer to buy. We accept it when we ship it, not when you pay.

We may refuse, cancel or limit any order, for any reason, before it ships. If we cancel an order you have already paid for, we refund it in full.

We may limit quantities per person, per household, per payment method or per address, and we may cancel orders that appear to be placed for resale.

Product descriptions, specifications and prices on this site may contain errors. We may correct an error and cancel an affected order at any time, including after you have paid.

7. Prices, payment and discounts

Prices are in US dollars and may change without notice. The price that applies is the one shown at checkout when you place the order.

By paying, you authorize us to charge your payment method for the order total, including tax and shipping.

One discount code per order. Codes cannot be applied to an order after it is placed, and we may withdraw or change a promotion at any time.

8. Shipping and risk of loss

Our Shipping Policy forms part of these terms. Read it before ordering — it sets out our USPS-only service, our processing cutoff, and what happens when a package is marked delivered.

Title and risk of loss pass to you when we hand the package to USPS.

9. Returns

Our Refund Policy forms part of these terms.

10. Subscriptions and recurring charges

If you buy a subscription, you authorize us to charge your payment method automatically on a recurring basis, at the interval shown when you subscribe, until you cancel. There is no end date unless one is stated.

The renewal price, the interval and the next charge date are shown to you before you subscribe and in your subscription portal.

You can cancel at any time before the next charge, and there is no cancellation fee. Our Cancellation Policy explains how.

Cancelling stops future charges. It does not refund an order we have already charged and shipped — that order follows the Refund Policy like any other.

If a renewal payment fails, we may retry it, and we may pause or cancel the subscription.

We may change subscription pricing. If we do, we notify you by email before the change takes effect, and you can cancel before then.

11. Email and text messages

If you give us your email address or mobile number and opt in, we may send you marketing messages. Consent is not a condition of buying anything.

Unsubscribe from email using the link in any message. Stop texts by replying STOP; reply HELP for help. Message and data rates may apply, message frequency varies, and carriers are not liable for delayed or undelivered messages.

Opting out of marketing does not stop transactional messages about an order you have placed.

12. Reviews and customer content

You can leave a review of a product you bought. Reviews must be your own honest experience.

We publish customer reviews through a third-party review platform. We do not pay for reviews, and we do not offer discounts, free product, or anything else of value in exchange for one.

We may decline to publish a review, remove a review, or publish a review with a word or passage masked. Masked text is shown as ***** and the rest of the review is published exactly as the customer wrote it. We do not alter, rephrase, or add words to a customer's review.

The grounds on which we decline, remove, or mask are: we cannot verify a purchase; the review states or implies that our products diagnose, treat, cure, or prevent a medical condition, or describes the reviewer's own medical condition, diagnosis, medication, or treatment; the review compares our products to alcohol, tobacco, prescription drugs, or controlled substances; the review describes our products in drug-like, psychoactive, or recreational terms, or describes sexual effects; the review describes a method of use we do not publish; the review makes a claim about legal status; the review makes a claim about potency, purity, or superiority that we cannot substantiate; the review names another company; the review contains personal information about any person; the review is abusive or unlawful; or the review duplicates another review. We apply these grounds to every review regardless of rating.

By submitting a review, photo or other content, you grant us a non-exclusive, worldwide, royalty-free licence to use it on this site, in our marketing and on our social accounts. You confirm the content is yours to give.

13. Accounts

Keep your account details accurate and your password private. You are responsible for activity under your account.

14. Intellectual property

The Kanna Extract Co. name, logo, product names, text, photography and page design belong to us or our licensors. You may view and print pages for personal use. You may not copy, republish, scrape, or use any of it commercially without our written permission.

15. Things you may not do

You may not use this site to break any law, to infringe anyone's rights, to submit false information, to upload malicious code, to scrape or harvest data, to interfere with the site's security, or to harass anyone. You may not resell our products, repackage them, or present them as your own.

We may terminate your access for any of these.

16. Third-party services

This site uses third-party services and links to third-party websites. We do not control them and we are not responsible for them. Read their terms before you use them.

17. Disclaimer of warranties

To the fullest extent permitted by law, the site and everything sold through it are provided "as is" and "as available", without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the site will be uninterrupted or error-free, or that any information on it is complete or current.

18. Limitation of liability

To the fullest extent permitted by law, our total liability to you for any claim arising out of or relating to these terms, the site, or any product, will not exceed the amount you paid us for the product the claim concerns.

We are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data or loss of goodwill, under any legal theory.

Some states do not allow certain limitations. Where that is the case, these limits apply to the maximum extent that state's law permits.

19. Indemnity

You agree to indemnify and hold harmless Kanna Extract Co., its owners, officers and employees against any claim, loss or expense, including reasonable legal fees, arising from your breach of these terms, your misuse of a product, or your violation of any law or third-party right.

20. Disputes, arbitration and class-action waiver

Read this section carefully. It affects how disputes between us are resolved and limits your right to go to court.

Informal resolution first. Before starting arbitration, email your dispute to hello@kannaextract.com with your name, order number and what you want. We will try to resolve it with you. Neither of us may start arbitration until 60 days after that notice.

Arbitration. If we cannot resolve it, any dispute arising out of or relating to these terms or any product will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration takes place in Washoe County, Nevada, or remotely by phone or video at your election. The arbitrator decides all issues, except that a court decides whether this section is enforceable.

Class-action and jury waiver. You and we each agree to bring claims only individually, and not as a plaintiff or class member in any class, collective, consolidated or representative action. The arbitrator may not consolidate claims or preside over any representative proceeding. If a court holds this waiver unenforceable, this entire arbitration section does not apply. You and we each waive the right to a jury trial.

Coordinated filings. If 25 or more similar claims are filed against us by or with the help of the same lawyers or firm, the AAA's mass arbitration procedures apply and the claims will be handled in staged batches.

Small claims. Either of us may bring an individual claim in small claims court instead of arbitration.

Opting out. You can opt out of this arbitration section by emailing hello@kannaextract.com within 30 days of your first order, with your name and order number. Opting out does not affect any other part of these terms.

This section survives the end of your relationship with us.

21. Governing law

These terms are governed by the laws of the State of Nevada, without regard to its conflict-of-law rules. For any dispute not subject to arbitration, you and we agree to the exclusive jurisdiction of the state and federal courts located in Washoe County, Nevada.

22. Bulk and wholesale orders

Bulk, wholesale and draft orders are governed by the quote, invoice or supply agreement covering them. Where those documents conflict with these terms, those documents control.

23. Events outside our control

We are not liable for delay or failure to perform caused by anything outside our reasonable control, including carrier failures, supply interruption, natural disaster, labour action, government action, and network or utility failure.

24. General

If any provision of these terms is unenforceable, the rest stay in force. Our failure to enforce a provision is not a waiver of it. You may not assign these terms; we may. These terms, together with the policies referenced in them, are the entire agreement between us. You consent to receive communications from us electronically.

25. Contact

Kanna Extract Co.
1 E Liberty St, Ste 600
Reno, NV 89501
United States
hello@kannaextract.com

†These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.