Cancellation policy
Last updated 12 August 2026.
How subscriptions work
A subscription charges your payment method automatically at the interval you chose when you subscribed, and ships an order each time. It continues until you cancel it. There is no minimum number of orders and no commitment period.
The renewal price, the delivery interval and the date of your next charge are shown to you before you subscribe, in your order confirmation, and in your subscription portal at any time.
Where to manage your subscription
Subscriptions are managed in our subscription portal, not in a store account. You do not need a password.
Open your subscription portal and enter the email address on your order. We send you a link that opens your subscription directly.
The same link appears as Manage Subscription in our site menu and in your subscription emails.
How to cancel
You can cancel at any time, with no fee.
- In the subscription portal: open your subscription using the link above and select cancel.
- By email: write to hello@kannaextract.com from the address on your order and ask us to cancel. We action it within two business days and confirm by email.
Cancel before your next charge date. A cancellation takes effect immediately and stops all future charges.
Orders already charged
Cancelling does not reverse a charge that has already been taken. If an order has already been charged, it ships, and you can return it under our Refund Policy — 30 days from delivery, opened or not, return shipping at your expense.
Skipping, pausing and changing
You can skip a delivery, change the interval, change the products, or update your address and payment method in the subscription portal. Changes made after a renewal has been charged apply to the following order.
Failed payments
If a renewal payment fails, we may retry it over the following days. If it keeps failing we may pause or cancel the subscription. Update your payment details in the portal to restart it.
Price changes
If we change the price of a subscription, we email you before the change takes effect so you can cancel first.
Contact
Kanna Extract Co.
1 E Liberty St, Ste 600
Reno, NV 89501
hello@kannaextract.com