Refund policy

The short version

You have 30 days from the delivery date to return a product for a refund. Opened is fine. Return shipping is on you. The product cost comes back.

Return window

We must receive your return authorization request within 30 days of the date USPS marked your order delivered. Requests after 30 days are not accepted.

Condition

You can return a product you have opened and used. We do not require an unopened jar, vial or box.

Return the product in its original container with any packaging it shipped in. We cannot refund a product returned loose, decanted into another container, or without the original label.

How to return

  1. Email hello@kannaextract.com with your order number and what you are returning. Do this within the 30-day window.
  2. We reply with a return authorization.
  3. Ship the product to the address below at your own expense, using a tracked service.

Kanna Extract Co.
1 E Liberty St, Ste 600
Reno, NV 89501
United States

We do not accept returns sent without an authorization. A package that arrives unannounced may be refused or discarded, and we cannot refund it.

Return shipping

You pay return shipping. We do not send prepaid labels and we do not reimburse postage.

Use a tracked service and keep the receipt. The return is your responsibility until it reaches us. If it does not arrive, we cannot refund it.

What you get back

We refund the price you paid for the returned product to your original payment method.

We do not refund the shipping charge you paid on the original order.

If your order shipped free because it was $100 or more, and returning part of it takes the order below $100, we deduct the $10 shipping we covered from your refund.

We process refunds within five business days of receiving the return. US banks and card issuers usually settle a refund within a further seven to ten business days.

Damaged or incorrect items

If we sent the wrong product, or a product arrived damaged, that is on us. Email us within seven days of delivery with photos and we will replace or refund it at no cost to you. Do not use the return process above for these.

Packages marked delivered

A package USPS has marked delivered is not a return case. Our Shipping Policy explains how to file a claim with USPS.

Cancelling an order

Email us before the shipping cutoff on the day your order would be processed and we will cancel and refund it in full. Once a label is printed we cannot stop the shipment, and the order becomes a return.

Subscriptions

A subscription order that has already been charged and shipped is covered by this policy like any other order. To stop future charges, cancel the subscription in our subscription portal or by emailing us before the next renewal date. Our Cancellation Policy explains how.

What is not covered

  • Bulk, wholesale and draft orders, which are governed by their own terms.
  • Gift cards.
  • Free or promotional items.
  • Products bought from anyone other than Kanna Extract Co.

Repeated returns

This policy is for customers deciding whether a product suits them. We may decline a return, refuse an order, or close an account where we see a pattern of repeated returns or misuse of this policy.

Before you dispute a charge

Email us first. Nearly everything gets resolved faster that way than through your bank.

Last updated 12 August 2026.