Contact information
Kanna Extract Co.
1 E Liberty St, Ste 600
Reno, NV 89501
United States
Email is the only support channel we monitor. We reply within two business days. Business days are Monday to Friday, excluding US federal holidays.
What to include
- Order questions: your order number and the email address used at checkout.
- Returns: your order number and the reason for the return. Returns must be authorized by email before you send anything back. See our Refund Policy.
- Delivery problems: your tracking number. See our Shipping Policy for how we handle packages marked delivered, damaged or delayed.
- Bulk and wholesale: use the form on our Bulk + Wholesale page.
- Privacy requests: see our Privacy Policy.
Returns address
Kanna Extract Co.
1 E Liberty St, Ste 600
Reno, NV 89501
United States
Do not send a return to this address without an authorization email from us first.
What we cannot help with
We cannot give medical advice, recommend kanna for any medical condition, or advise on interactions with medication you are taking. Speak to a healthcare provider.
We do not file or assist with USPS claims. The Shipping Policy explains how to file one yourself.