Shipping policy

 

We ship all non-holiday weekdays, Monday – Friday, 10 am – 4:30 pm EST.

We work hard to ship nearly all in-stock orders within 24 business hours, and we can ship many of our products wholesale worldwide.

Please always be sure to take a moment and double-check that you have entered all aspects of your destination shipping address information completely and correctly while placing your order, before completing the payment and check-out steps. Providing an incorrect shipping address will likely result in the delay or misdelivery of your ordered goods, and while we will work to help resolve such situations, we unfortunately cannot refund the cost of a shipment that’s undeliverable due to an erroneous delivery address.

Here’s how to get FREE Shipping!

  1. Please select cart contents with a subtotal of at least $100 in value for your order on our website
     
  2. Ship to an address within the United States (including U.S. territories).  Non-US orders, unfortunately, do not qualify for FREE shipping.
     

Will I Need To Sign For My Package?

If your order value is less than $300, then by default, we don’t require delivery signatures, but you may request signature required service by contacting us prior to placing your order.

If your order value is more than $200, then we may require an adult signature for delivery of the shipment at our discretion.  If your order value is more than $300, then we will normally require an adult signature for delivery of the shipment by default. This is to help minimize the chance of lost or stolen packages for valuable orders, as well as to ensure that an adult person is present to accept goods that require safe handling.  In exceptional circumstances that do not allow for signature confirmation, you may request the signature requirement be waived by contacting us just before or after placing your order.

How Long Does Shipping Take?

Your order will usually have a shipping label prepared the same day that it is placed, on non-holiday weekdays.  Once the shipping label is prepared, your physical shipment will almost always be picked and packed, will be shipped from our warehouse / and will be en route with the shipping carrier within 1 business day.^ 

USPS shipments are typically shipped the same day on weekdays, if placed by credit card or Bitcoin / after payment has been confirmed, up until 4 PM EST. 

All delivery time estimates below are counted on the basis of business days (M-F), not on the basis of calendar days.

A shipping confirmation email containing your tracking information will be forwarded to you after your order has been scanned in by our carriers.  Your order will already have been prepared and given to the carrier earlier; however, in order to avoid confusion, we may wait to send out the tracking email to you until tracking updates become viewable at the tracking link.

IMPORTANT: USPS makes regular Saturday deliveries for standard shipments.  We recommend ordering USPS Priority Mail Express as a cost-effective means of ordering on Thursday evening or Friday morning and having a good chance of receiving your shipment on Saturday.

^Please note that USPS tracking updates may often lag by up to 48 hours, and USPS is known to often skip/miss initial package acceptance and tracking scans, thus your USPS.com tracking number may not show the progress of your Mail shipment for up to 2 business days after your order has physically been packaged, handed to, and accepted by USPS (the lack of tracking can sometimes persist even longer for 1st Class / international shipments).  Lack of a USPS acceptance scan or outbound package scan is not uncommon and often does not indicate a delay or necessarily impact your estimated delivery time frame. 

If You Live in the US

We offer you a two different shipping options.

  • USPS Priority Mail: for most packages. The average arrival time is 2 – 5 business days with delivery confirmation and tracking.  The estimated 2 – 5 day transit time is NOT guaranteed and is only achieved about 80% of the time.
  • USPS Priority Mail Express: for packages that need to get to their destination quickly. The promised arrival time is within 48 business hours, with prioritized handling and good tracking.  1-2 day transit time is achieved at least 90% of the time.

How Much Will Shipping Cost?

During checkout, shipping options may not be visible until you enter your full destination address and payment information.  Once your full destination address has been entered, you should be able to see all available shipping methods along with the price which would be charged for each option.

If you are not checking out on our site, but are requesting an order or shipment by phone or other channels, please note that we can only provide an accurate shipping quote after getting complete details on the specific items you wish to have shipped to you, your full destination address, and the carrier and shipping service by which you wish to have your order shipped to you.  (This limitation occurs because precise shipping costs vary due to each of a number of specific details, including the weight of the package, the volume of the package, the shipping carrier, shipping service, and the destination address).

If you are a US customer, we encourage taking advantage of one of our FREE shipping methods, if it meets your needs.